EDITOR'S NOTE: Granted, some of the ideas in this article are not commonplace yet, what you can take away from this article is that Mobile Coupons are hip and hot! They are perfectly suited to promote your specials, offers and to get your customers to buy from you again..
Mobile couponing is one of the hot areas in mobile commerce today.
Indeed, mobile couponing is “the fastest growing and most obvious mobile marketing application,” according to Borrell Associates, with mobile coupon spending expected to grow at a rapid cumulative average growth rate of nearly 78 percent.
A recent study by Gartner also showed that mobile couponing was one of the top activities of consumers who use mobile devices for shopping planned on doing.
Specifically, retailers who will succeed with mobile couponing are those who approach it differently. Some ways to approach mobile couponing differently could be to:
Make mobile coupons available on your mobile Web site...the reason why you will want to do so is that you will reach a wider audience with the mobile Web, particularly as a richer experience evolves on smartphones.
Also, many retailers today already offer coupons through their traditional Web site, so extending coupons to the mobile Web is a no-brainer.
Create mobile coupons that are store specific
As mobile Web sites and apps are able to use the mobile device’s GPS, being able to deliver location- or store-specific coupons to the mobile consumer will become a reality.
The benefits are enormous. Not only will shoppers be able to understand what deals they can find in that particular store, but retailers will be able to promote and sell excess inventory in a particular store, increasing effective inventory management.
Personalize mobile coupons
Making coupons relevant to the preferences, time and location will help not only personalize coupons, but make them more likely to convert customers.
For instance, target coupons based on past purchasing behavior or selected preferences for when consumers sign up for coupon alerts.
A consumer who likes men’s clothing would rather only receive coupons for those products, as opposed to women’s clothing that would not interested him.
Let consumers opt-in for notifications that work best for them.
Integrate coupons into the core mobile shopping experience
Make mobile coupons and offers an integral part of the consumer mobile experience. Allowing consumers to browse which coupons are available are a great place to start, but tying them to part of the overall mobile shopping experience will maximize effectiveness.
For example, when a consumer scans a bar code on a product in-store, searches a product, browses to a product page or undertakes another activity on the mobile storefront, serve up relevant coupons tied to the product for which she is looking.
Provide coupons through location-based services
Location-based services offer a huge opportunity for retailers, particularly when mobile coupons and offers are tied to the experience.
While consumer adoption of LBS is still low – about 4 percent, according to a November 2010 study by the Pew Internet & American Life project – the consumers who are bothering to check into your location are invested consumers. In other words, they really want to do business with you, otherwise, why bother checking in?
Gap has done a great job tapping this opportunity by tying offers to Foursquare check-ins, and Starbucks has done the same for mayorships.
As LBS evolves beyond check-ins and mayorship rewards, and allows for quality of experience to highlight best places to shop, additional opportunities will arise for coupons and offers through LBS.
Offer coupons through other channels
One of the major challenges for consumer use of coupons is actually finding coupons.
Making them available through your mobile Web site or native app is a great place to start, but should not limited there.
Distribute them through social media such as Twitter, Facebook and via blogging efforts, but also through coupon aggregators such as Yowza, 8Coupons, Zavers, Coupon Sherpa and Cellfire. Find the one that makes sense for your brand and increase the reach.
Have Questions about Mobile Coupons and how they can help YOUR business? Give us a call at 888-374-0555 - www.baytechmobile.com
Jim Beck, the President of Baytech Mobile has been programming websites and sending digital marketing messages for over 20 years. He works with clients to help them engage the mobile consumer through mobile and text message marketing solutions and strategies. He loves to help others implement mobile marketing into their businesses He hopes you enjoy this mobile marketing blog as much as he does writing it!